Effective Date: September 23, 2024

This Privacy Policy describes how Network Strategics ("we," "us," or "our") collects, uses, and discloses your information when you use our customer support ticket system located at support.networkstrategics.com (the "Service").

Information We Collect

We collect the following information when you use the Service:

1. Personal Information: When you create a support ticket, you may provide us with certain personally identifiable information ("Personal Information"), such as your name, email address, and company name.
2. Ticket Information: When you create a support ticket, you may also provide us with information about the issue you are experiencing ("Ticket Information"). This may include details about your problem, any troubleshooting steps you have taken, and any relevant screenshots or attachments.

How We Use Your Information

We use the information we collect for the following purposes:

1. To provide and improve the Service: We use your Personal Information to identify you as a user of the Service and to provide you with support. We also use your Ticket Information to diagnose and resolve your support issue. 
2. To communicate with you: We may use your Personal Information to communicate with you about your support ticket, such as to send you updates or to request additional information.
3. To comply with legal obligations: We may use your information to comply with applicable laws and regulations.

Data Security

We take reasonable steps to protect the information you provide to us from loss, misuse, unauthorized access, disclosure, alteration, and destruction. However, no internet or electronic storage system is completely secure. We cannot guarantee the security of your information. 

Data Retention

We will retain your Personal Information for as long as necessary to provide you with support and to comply with our legal obligations. Once your support issue has been resolved and we are no longer required to retain your information for legal purposes, we will delete it in a secure manner. 

Your Rights

You have certain rights with respect to your Personal Information, including:

1. Access: You have the right to request access to the Personal Information we hold about you. 
2. Correction: You have the right to request that we correct any inaccurate or incomplete Personal Information we hold about you.
3. Deletion: You have the right to request that we delete your Personal Information. 
4. Restriction: You have the right to request that we restrict the processing of your Personal Information.
5. Objection: You have the right to object to the processing of your Personal Information. 

To exercise any of these rights, please contact us using the contact information below. 

Links to Other Websites

The Service may contain links to other websites that are not operated by us. We are not responsible for the privacy practices of any other websites. We encourage you to read the privacy policies of other websites before using them. 

Children's Privacy

The Service is not intended for children under the age of 13. We do not knowingly collect Personal Information from children under the age of 13. If you are a parent or guardian and you believe that your child has provided us with Personal Information, please contact us. If we learn that we have collected Personal Information from a child under the age of 13, we will delete that information. 

Changes to This Privacy Policy 

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on the Service. 

Contact Us

If you have any questions about this Privacy Policy, please contact us: 

1. By email: [privacy@networkstrategics.com]

Additional Notes:

1. This Privacy Policy is designed to comply with Google's Privacy Policy Guidelines, but it is not guaranteed to be compliant with all applicable laws and regulations. You should consult with an attorney to ensure that your Privacy Policy is compliant with all applicable laws and regulations. 
2. This Privacy Policy is a sample and may need to be modified to fit the specific needs of your business.